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Home > Returns&Exchanges

 

Returns & Exchanges

 

How To Request a Refund or Replacement Product


TNR wants you to be 100% satisfied with every product you order. We guarantee that all products will be shipped to you free of defects in material and workmanship

At TNR, our goal is to make every part of your experience with us a pleasant one. We know that having to deal with a return can be an interruption to your business, and that is why we have implemented a simple process that ensures you will receive your refund or product replacement in a timely manner. To begin the process, please contact your account specialist or any one of our customer service representatives You are assured to get quick response to help you through the process.

 

Obtaining a Return Authorization Number


Prior to returning a product please obtain a Return Authorization number from your account specialist or customer service representative. Once the return has been approved, you will receive a Return Authorization (RA) number to help you track the return through the process and to ensure proper credit is received. Shipping instructions for the returned item(s) will be provided at the time the Return Authorization number is issued. Please follow these instructions closely.

 

Manufacturing Defect Claims


When a product is thought to contain a manufacturing defect, we may request that photos or samples be provided for evaluation prior to a Return Authorization number being issued.after receiving claims and photo files,we will evaluate it comparing our counter sample and documents.if it’s manufacturering defects,we will replace the goods timely.

 

Exclusions


TNR and its officers, agents, and contractors shall bear no liability whatsoever for statutory, general, special, consequential, or tort damages with respect to uses of products purchased, including loss of profits, business, or goodwill. TNR shall in no way be liable for any damages for any reason whatsoever that would exceed the replacement value of the material.